00537nam a2200121 a 4500020002400000082001500024100004300039245006200082260002900144300003500173500003400208650017300242  a9788131775585 (pbk)  a651.7bCHA1 aChaturviedi, P. D.aMukesh Chaturviedi1 aBusiness Communicationbskills, concepts, and application  aNew DelhibPearsonc2013  axxiii, 400 p.b: ill.c; 24cm.  aIncludes appendix and  Index.  aBusiness CommunicationaManagementvCommunication skillsvStructured applicationsvCommunication processvGroup discussionsvConversation skillsvNegotiationvFMSvRSBM