Thompson, Neil. <br/><br/>
People skills 

 - London  Palgrave  2015 
 - xix, 303 p.  : ill.  ; 24 cm. 
<br/><br/> Includes bibliographic references and index 
<br/><br/>Machine generated contents note: -- PART I: PERSONAL EFFECTIVENESS -- 1. Self-Awareness -- 2. Time Management -- 3. Stress Management -- 4. Information Management -- 5. Assertiveness -- 6. Beating The Bully -- 7. Using Supervision -- 8. Being Creative -- 9. Continuous Professional Development -- 10. Being Realistic And Resilient -- PART II: INTERACTION SKILLS -- 11. Valuing Diversity -- 12. Verbal Communication -- 13. Nonverbal Communication -- 14. Written Communication -- 15. Interviewing -- 16. Influencing Skills -- 17. Leadership -- 18. Handling Feelings -- 19. Managing Conflict -- 20. Multidisciplinary Working -- PART III: INTERVENTION SKILLS -- 21. Anti-Discriminatory Practice -- 22. Being Systematic -- 23. Assessment -- 24. Planning -- 25. Decision Making -- 26. Managing Risk -- 27. Review And Evaluation -- 28. Ending -- 29. Responding To Trauma: Promoting Healing And Recovery -- 30. Reflective Practice. 
<br/><br/><label>ISBN: </label>9781137467553 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Interpersonal relations<br/>Communication	--Interaction skills--Intervention skills--Influencing skills--Valuing diversity--FMS
<br/><br/><label>Dewey Class. No.: </label>302  / THO