01447cam a2200169 i 4500 9781137467553 (pbk) 302 THO Thompson, Neil. People skills London Palgrave 2015 xix, 303 p. ; 24 cm. : ill. Includes bibliographic references and index Machine generated contents note: -- PART I: PERSONAL EFFECTIVENESS -- 1. Self-Awareness -- 2. Time Management -- 3. Stress Management -- 4. Information Management -- 5. Assertiveness -- 6. Beating The Bully -- 7. Using Supervision -- 8. Being Creative -- 9. Continuous Professional Development -- 10. Being Realistic And Resilient -- PART II: INTERACTION SKILLS -- 11. Valuing Diversity -- 12. Verbal Communication -- 13. Nonverbal Communication -- 14. Written Communication -- 15. Interviewing -- 16. Influencing Skills -- 17. Leadership -- 18. Handling Feelings -- 19. Managing Conflict -- 20. Multidisciplinary Working -- PART III: INTERVENTION SKILLS -- 21. Anti-Discriminatory Practice -- 22. Being Systematic -- 23. Assessment -- 24. Planning -- 25. Decision Making -- 26. Managing Risk -- 27. Review And Evaluation -- 28. Ending -- 29. Responding To Trauma: Promoting Healing And Recovery -- 30. Reflective Practice. Interpersonal relations Communication Interaction skills Intervention skills Influencing skills Valuing diversity FMS BK 0 0 0 0 RIU RIU 2016-02-17 Purchased: Multi line books 4702.00 0 302 THO 23269 2016-02-17 00:00:00 1 2019-02-21 BK 14488 14488