TY  - BOOK
AU  - Shafaat Ahmad Mir (3592)
TI  - Impact of customer relationship management (CRM) on organization performance: moderating role of technological turbulence, an evidence from services sector of Pakistan 
U1  - 658.812 
PY  - 2015///
CY  - Islamabad
PB  - Riphah International University (unpublished)
KW  - Management-Customer relationship
KW  - Organizational performance
KW  - Customer relationship
KW  - Technology turbulence
KW  - Moderating relationship
KW  - Organizational management
KW  - CRM
KW  - FMS
N1  - Includes bibliographical references; Riphah School of Leadership (RSL)
Faculty of Management Sciences (FMS); Thesis supervisor: Mubashir Hassan Zia
ER  -