TY  - BOOK
AU  - Fearn-Banks,Kathleen
TI  - Crisis communications : a casebook approach 
SN  - 9780415880589 (pbk)
U1  - 302.2 
PY  - 2011///
CY  - New York 
PB  - Routledge
KW  - Crisis management
KW  - Public relations
KW  - Advertising
KW  - Case studies
KW  - RIMS
ER  -