00527nam a22001097a 4500020002400000082001800024100003900042245004300081260003900124300003400163650022000197  a9788131709283 (pbk)  a808.0666bGER  aGerson, Sharon J.aSteven M.Gerson  aTechnical writingbprocess and product  aNew DelhibPearson Educationc2012  axxiv, 680p.b: ill.c; 28 cm.  aEnglish languageaTechnical writingvInterpersonal communicationvCommunication ethicsvOral communicationvEthical standardsvBusiness writingvReport writingvCorrespondencevPunctuationsvRSLvRCR&AHSvRIPSvRILL