@book{15901,
	author = {Afaq Ahmed Khan (10489)},
	title = {Impact of outcome quality, interaction quality and peer to peer quality on customer's satisfaction - loyalty in hospital services: moderating role of familiarity and competitive choices},
	publisher = {(unpublished)},
	year = {2014},
	address = {Islamabad},
	note = {Includes bibliographical references}
}