Afaq Ahmed Khan (10489) <br/><br/>
Impact of outcome quality, interaction quality and peer to peer quality on customer's satisfaction - loyalty in hospital services: moderating role of familiarity and competitive choices 

 - Islamabad  (unpublished)  2014 
 - xii, 85 p.  : ill.  ; 30 cm.  +CD 
<br/><br/> Includes bibliographical references 
<br/><br/>Riphah school of Leadership (RSL)<br/>Faculty of Management Sciences (FMS) 
<br/><br/><br/>English 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management-Hospitals--Interaction-quality--Satisfaction-customer--Outcome-Quality--loyalty-customer--Moderator--FMS
<br/><br/><label>Dewey Class. No.: </label>658.812  / AFA