00789nam a22001577a 4500 Riphah International University 658.812 AFA Afaq Ahmed Khan (10489) Impact of outcome quality, interaction quality and peer to peer quality on customer's satisfaction - loyalty in hospital services: moderating role of familiarity and competitive choices Islamabad (unpublished) 2014 xii, 85 p. : ill. ; 30 cm. +CD Includes bibliographical references MS thesis (Marketing) Riphah school of Leadership (RSL) Faculty of Management Sciences (FMS) English Management-Hospitals Interaction-quality Satisfaction-customer Outcome-Quality loyalty-customer Moderator FMS 0 0 0 1 RIU RIU 2016-06-27 Riphah International University 0 658.812 AFA 23362 2016-06-27 00:00:00 1 2019-02-21 TH 15901 15901