TY  - BOOK
AU  - Afaq Ahmed Khan (10489)
TI  - Impact of outcome quality, interaction quality and peer to peer quality on customer's satisfaction - loyalty in hospital services: moderating role of familiarity and competitive choices
U1  - 658.812 
PY  - 2014///
CY  - Islamabad
PB  - (unpublished)
KW  - Management-Hospitals
KW  - Interaction-quality
KW  - Satisfaction-customer
KW  - Outcome-Quality
KW  - loyalty-customer
KW  - Moderator
KW  - FMS
N1  - Includes bibliographical references; Riphah school of Leadership (RSL)
Faculty of Management Sciences (FMS)
ER  -