Examining the role of emotional labor in determining turnover intention, study of customer services employees in telecommunication sector of Pakistan
- Islamabad (unpublished) 2013
- iii, 53 p. : ill. ; 30 cm.
Thesis supervisor: Dr. Sajid Bashir Includes bibliographical references.
Riphah School of Leadership (RSL) Faculty of Management Sciences (FMS)
English
Human Resource Management--Organizational justice--Employees management--Emotional intelligence--Turnover intention--FMS