TY  - BOOK
AU  - Itrat Batool (7501)
TI  - Are relationships prone to change examining the effect of customer dispositions on customer retention
U1  - 658.812 
PY  - 2015///
CY  - Islamabad
PB  - (unpublished)
KW  - Management
KW  - Customer disposition
KW  - Customer retention
KW  - Leadership
KW  - Relationship
KW  - FMS
N1  - Thesis supervisor: Dr. Fareeda Saleem; Includes bibliographical references; Riphah School of Leadership (RSL)
Faculty of Management Sciences (FMS)
ER  -