00714nam a22001697a 4500040003600000082001700036100003200053245010400085260003500189300003900224500004100263500004700304500004000351502007500391546001200466650006600478 cRiphah International University a658.834bSUM aSumaira Shamoon (MS-B3-090) aCanvas of customer citizenship and complaint behaviour bevidence from service industry of Pakistan aIslamabadb(unpublished)c2013 aviii, 90 p.b: ill.c; 30 cm.e+CD aThesis supervisor: Dr. Aqeel shahzad aThesis supervisor: Dr. Mubashir Hassan Zia aIncludes bibliographical references aRiphah School of Leadership (RSL) Faculty of Management Sciences (FMS) aEnglish aMarketingvBehaviorvCitizenshipvIndustriesvLeadershipvFMS