00763nam a22001937a 4500 0 0 0 1 RIU RIU 2016-06-30 Riphah International University 0 658.834 SUM 1193 2016-06-30 00:00:00 1 2019-02-21 TH 15989 15989 Riphah International University 658.834 SUM Sumaira Shamoon (MS-B3-090) Canvas of customer citizenship and complaint behaviour evidence from service industry of Pakistan Islamabad (unpublished) 2013 viii, 90 p. : ill. ; 30 cm. +CD Thesis supervisor: Dr. Aqeel shahzad Thesis supervisor: Dr. Mubashir Hassan Zia Includes bibliographical references Riphah School of Leadership (RSL) Faculty of Management Sciences (FMS) English Marketing Behavior Citizenship Industries Leadership FMS TH