TY  - BOOK
AU  - Sumaira Shamoon (MS-B3-090)
TI  - Canvas of customer citizenship and complaint behaviour : evidence from service industry of Pakistan
U1  - 658.834 
PY  - 2013///
CY  - Islamabad
PB  - (unpublished)
KW  - Marketing
KW  - Behavior
KW  - Citizenship
KW  - Industries
KW  - Leadership
KW  - FMS
N1  - Thesis supervisor: Dr. Aqeel shahzad; Thesis supervisor: Dr. Mubashir Hassan Zia; Includes bibliographical references; Riphah School of Leadership (RSL)
Faculty of Management Sciences (FMS)
ER  -