00660nam a22001577a 4500040003600000082001700036100001700053245013100070260003500201300003900236500004000275500004000315502006400355546001200419650007100431  cRiphah International University  a658.812bKHA  aKhansa Zaman  aOrganizational factors and consequences of perceived service recovery performancebevidences from courier industry of Pakistan  aIslamabadb(unpublished)c2012  axii, 188 p.b: ill.c; 30 cm.e+CD  aThesis supervisor: Dr. Frida Saleem  aIncludes bibliographical references  aRiphah school of leadership 
Faculty of management sciences  aEnglish  aMarketingvRecovery performancevCourier industryvLeadershipvFMS