TY  - BOOK
AU  - Khansa Zaman
TI  - Organizational factors and consequences of perceived service recovery performance: evidences from courier industry of Pakistan
U1  - 658.812 
PY  - 2012///
CY  - Islamabad
PB  - (unpublished)
KW  - Marketing
KW  - Recovery performance
KW  - Courier industry
KW  - Leadership
KW  - FMS
N1  - Thesis supervisor: Dr. Frida Saleem; Includes bibliographical references; Riphah school of leadership 
Faculty of management sciences
ER  -