Haroon Aqeel (1165)

Impact of personality traits (big five model) on customer advocacy behavior moderating role of customer satisfaction an evidence from telecommunication sector - Islamabad (unpublished) 2014 - 63 p. : ill. ; 29 cm. +CD

Submitted in partial fulfillment of the requirement for the degree of Master of Science to the Faculty of Management Sciences. Includes bibliographical references Thesis Supervisor: Dr. Khurram Shahzad

Thesis (MS)--Riphah International University, 2014


English


Customer Behavior--Customer advocacy--Customer satisfaction--Customer advocacy--Satisfaction--Management--FMS

658.8342 / HAR