00550cam a22001574a 4500 0 0 0 0 RIU RIU 2012-07-06 Purchased: Progressive Intl. Agencies 705.00 3 2 303.69 KAH 6479 2024-05-03 00:00:00 2024-04-03 1 2019-02-21 BK 1733 1733 1576752933 (hb) 0070600015 303.69 KAH Kahane, Adam Solving tough problems an open way of talking, listening, and creating new realities New Delhi Tata McGraw-Hill 2006 xii, 149 p. ; 23 cm. Includes index. Conflict management Problem solving Creating new realities Tough problems Talking politely Communication Talking FMS BK