TY  - BOOK
AU  - Whelan, Jonathan
TI  - The things that really matter about writing business emails
SN  - 1857035887 (pbk)
U1  - 651.79 
PY  - 2000///
CY  - Oxford
PB  - Essentials
KW  - Electronic mail messages
KW  - Business communication
KW  - Effective messages
KW  - Naming attachment
KW  - Letter writing
KW  - FSSH
N1  - Understand e-mail etiquette
Ensure your messages are read
Develop business e-mail guidelnes
ER  -