Besterfield, Dale H.  Carol Besterfield-Michna  Glen H. Besterfield  Mary Besterfield-Sacre <br/><br/>
Total quality management 

 - India  Pearson Education  2011 
 - xxi, 558 p.  : ill.  ; 24 cm. 
<br/><br/> Include appendix and index. 
<br/><br/><label>ISBN: </label>9788131732274 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>total quality management<br/>Quality control--Customer satisfaction--Employee involvement--Information technology--Leadership--Benchmarking--FMS
<br/><br/><label>Dewey Class. No.: </label>658.562  / BES