00483nam a22001217a 4500020002400000082001500024100003800039245006700077260002500144300003400169500004100203650011700244  a9788131760345 (pbk)  a302.2bBHA  aBhatnager, NitinaMamta Bhatnagar  aEffective communication and soft skillsbstrategies for skills  aIndiabPearsonc2012  ax, 431 p.b: ill.c; 23.5 cm.  aIncludes glossary and bibliography.   aCommunication competenceaSoft skillsvInterpersonal effectivenessvEmotional skillsvCommunicationvSkillsvFMS