@book{21099,
	author = {Umair Khalid (17063)},
	title = {Impact of service quality and customer's perceived value on word of mouth},
	publisher = {(unpublished)},
	year = {2017},
	address = {Islamabad},
	note = {Submitted in partial fulfillment of the requirement for the degree of Master of Sciences in Management Sciences to the Faculty of Management Sciences}
}