TY - BOOK AU - Umair Khalid (17063) TI - Impact of service quality and customer's perceived value on word of mouth: moderating role of gender U1 - 658 PY - 2017/// CY - Islamabad PB - (unpublished) KW - Management sciences KW - Decision making KW - Organizational strategies KW - Employee performance KW - Customer's relation KW - Quality improvement KW - FMS N1 - Submitted in partial fulfillment of the requirement for the degree of Master of Sciences in Management Sciences to the Faculty of Management Sciences; Includes bibliographical references; Thesis Supervisor: Mr. Mubashar Hassan Zia; Thesis (MS)-- Riphah International University, 2017 ER -