TY - BOOK AU - Kan,Stephen H. TI - Metrics and models in software quality engineering SN - 9789332551602 (pbk) U1 - 005.10685 PY - 2016///, 2019 CY - Noida PB - Pearson India Education Services Pvt. Ltd. KW - Computer science KW - Software engineering KW - Total quality management KW - Customer satisfaction KW - Measurement theory KW - Software testing KW - Computer KW - Metrics KW - FC N1 - Includes appendix, bibliographical references and index ER -