Johnston, Robert  Graham Clark  Michael Shulver <br/><br/>
Service operations management  : improving service delivery 

 - Noida  Pearson India Education Services Pvt. Ltd  2018 
 - xxii, 462 p.  : ill.  ; 25 cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9789386873309 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management sciences<br/>Operation management--Service development--Work measurement--Service encounter--Service strategy--Relationship--Operations--Customer--RSBM
<br/><br/><label>Dewey Class. No.: </label>658.5  / JOH