00687cam a22001694a 4500 20260719132025.0 9789386873309 (pbk) 658.5 JOH Johnston, Robert Graham Clark Michael Shulver Service operations management : improving service delivery Noida Pearson India Education Services Pvt. Ltd 2018 xxii, 462 p. : ill. ; 25 cm. Includes bibliographical references and index. Management sciences Operation management Service development Work measurement Service encounter Service strategy Relationship Operations Customer RSBM BK 0 0 0 0 GGL GGL 2018-08-28 Purchased: Allied Book Company 1574.40 0 658.50 JOH 37343 2023-10-27 00:00:00 1 BK 0 0 0 0 GGL GGL 2018-08-28 Purchased:Allied Book Company 1574.40 0 658.50 JOH 37342 2023-10-27 00:00:00 2 BK 0 0 0 0 MLK MLK 2019-07-24 Purchased: Allied Book Company 1277.62 0 658.50 JOH 60157 2019-07-24 00:00:00 3 BK 0 0 0 0 GGL GGL 2019-08-29 Purchased: Allied Book Company 1236.98 0 658.50 JOH 59229 2019-08-29 00:00:00 4 BK 0 0 0 0 GGL GGL 2019-11-12 Purchased: Allied Book Company 1236.98 0 658.50 JOH 59044 2019-11-12 00:00:00 5 BK 0 0 0 0 MLK MLK 2020-01-16 Purchased: Allied Book Company 1225.62 0 658.50 JOH 63047 2020-01-16 00:00:00 6 2020-01-16 BK 0 0 0 0 MLK MLK 2020-01-17 Purchased: Pak Book Corporation 1344.15 0 658.50 JOH 61742 2020-01-17 00:00:00 7 2020-01-17 BK 0 0 0 0 MLK MLK 2020-01-17 Purchased: Pak Book Corporation 1344.15 0 658.50 JOH 62528 2020-01-17 00:00:00 8 2020-01-17 BK 0 0 0 0 fsd fsd 2020-12-14 Allied Book Company 1665.11 0 658.50 JOH 47361 2020-12-14 00:00:00 9 2020-12-14 BK 0 0 0 0 fsd fsd 2020-12-14 Allied Book Company 1665.11 0 658.50 JOH 47362 2020-12-14 00:00:00 10 BK 0 0 0 0 fsd fsd 2020-12-14 Allied book company 1665.11 0 658.50 JOH 47359 2020-12-14 00:00:00 11 2020-12-14 BK 0 0 0 0 fsd fsd 2020-12-14 Allied book company 1665.11 0 658.50 JOH 47360 2020-12-14 00:00:00 12 2020-12-14 BK 0 0 0 0 fsd fsd 2020-12-14 Allied book company 0.00 0 658.50 JOH 47358 2020-12-14 00:00:00 13 2020-12-14 BK 0 0 0 0 GGL GGL 2026-07-16 Gift 0 658.50 JOH 122637 2026-07-16 12:49:26 14 2026-07-16 BK 22855 22855