TY  - BOOK
AU  - Johnston,Robert
TI  - Service operations management: : improving service delivery
SN  - 9789386873309 (pbk)
U1  - 658.5 
PY  - 2018///
CY  - Noida
PB  - Pearson India Education Services Pvt. Ltd
KW  - Management sciences
KW  - Operation management
KW  - Service development
KW  - Work measurement
KW  - Service encounter
KW  - Service strategy
KW  - Relationship
KW  - Operations
KW  - Customer
KW  - RSBM
N1  - Includes bibliographical references and index
ER  -