Panneerselvam, R.  P. Sivasankaran <br/><br/>
Quality management 

 - New Delhi  PHI Learning  2014 
 - xiii, 414 p.  : ill.  ; 24 cm. 
<br/><br/> Includes appendix and index. 
<br/><br/><label>ISBN: </label>9788120349438 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Management sciences<br/>Leadership--Employee involvement--Information technology--Customer satisfaction--Information system--Quality planning--Customer focus--Cost quality--Leadership--RSBM--FMS
<br/><br/><label>Dewey Class. No.: </label>658.562  / PAN