TY  - BOOK
AU  - Townsend, Pat
TI  - Leadership in action: complete quality process
SN  - 9788131701683 (pbk)
U1  - 658 
PY  - 2006///
CY  - Delhi
PB  - Dorling Kindersley
KW  - Management
KW  - Leadership
KW  - Leading-confidence
KW  - Active commitment
KW  - Introducing quality
KW  - Quality process
KW  - Economic case
KW  - Quality training
KW  - Quality pursits
KW  - RSBM
KW  - FMS
N1  - Include references and index
ER  -