00591nam a22001337a 4500020002000000020002300020082001700043100001800060245008300078260006000161300003600221500004000257650016000297  a812033115x (hb)  a9788120331150 (hb)  a658.562bBHO  aBhote R, Keki  aThe ultimate Six SigmabBeyond quality excellence to total business excellence  aNew DelhibPrentice-Hall of India private limitedc2007  axxxvi, 404 p.b: ill.c; 24 cm.  aIncludes reference notes and index.  aManagementaProcess controlvQuality control standardvTraditional indicatorsvSigma developmentvSigma methodologyvCustomer loyalt vSix sigmavRSBMvFMS