Besterfield, Dale H. et.al. <br/><br/>
Total quality management 

 - New Delhi  Pearson India Education Services Pvt.Ltd  2019 
 - xxi, 622 p.  : ill.  ; 23 cm. 
<br/><br/> Includes Appendix, References and Index. 
<br/><br/><label>ISBN: </label>9789353066314 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management<br/>Management--Customer satisfaction--Employee involvement--Performance measures--Information technology--Leadership--RCST
<br/><br/><label>Dewey Class. No.: </label>658.4013  / TOT