00510nam a22001217a 4500020002400000082001800024100003200042245002900074260006200103300003400165500004500199650014400244  a9789353066314 (pbk)  a658.4013bTOT  aBesterfield, Dale H. et.al.  aTotal quality management  aNew DelhibPearson India Education Services Pvt.Ltdc2019  axxi, 622 p.b: ill.c; 23 cm.  aIncludes Appendix, References and Index.  aQuality managementaManagementvCustomer satisfactionvEmployee involvementvPerformance measuresvInformation technologyvLeadershipvRCST