TY  - BOOK
AU  - Besterfield, Dale H. et.al.
TI  - Total quality management
SN  - 9789353066314 (pbk)
U1  - 658.4013 
PY  - 2019///
CY  - New Delhi
PB  - Pearson India Education Services Pvt.Ltd
KW  - Quality management
KW  - Management
KW  - Customer satisfaction
KW  - Employee involvement
KW  - Performance measures
KW  - Information technology
KW  - Leadership
KW  - RCST
N1  - Includes Appendix, References and Index
ER  -