Ross, Joel E. <br/><br/>
Total quality management  text, cases and readings 

 - New York  St. Lucie  1999 
 - xv, 550 p.  : ill.  ; 23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781574442663 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Quality management--Quality gurus--Information analysis--Leadership--Productivity--Reengineering--FMS
<br/><br/><label>Dewey Class. No.: </label>658.562  / ROS