00509nam a22001577a 4500 0 0 0 0 GGL GGL 2019-07-10 Purchased: Sab Books 10781.30 0 658.562 ROS 38863 2019-07-10 00:00:00 1 BK 25105 25105 9781574442663 (pbk) 658.562 ROS Ross, Joel E. Total quality management text, cases and readings New York St. Lucie 1999 xv, 550 p. : ill. ; 23 cm. Includes index. Management Quality management Quality gurus Information analysis Leadership Productivity Reengineering FMS BK