TY  - BOOK
AU  - Ross, Joel E.
TI  - Total quality management: text, cases and readings
SN  - 9781574442663 (pbk)
U1  - 658.562 
PY  - 1999///
CY  - New York
PB  - St. Lucie
KW  - Management
KW  - Quality management
KW  - Quality gurus
KW  - Information analysis
KW  - Leadership
KW  - Productivity
KW  - Reengineering
KW  - FMS
N1  - Includes index
ER  -