00618nam a22001577a 4500952012100000999001700121020002400138082001700162100001800179245005500197260003000252300003300282500002000315650011800335942000700453  00104070aGGLbGGLd2019-07-10ePurchased: Sab Books g10781.30l0o658.562 ROSp38863r2019-07-10 00:00:00t1yBK  c25105d25105  a9781574442663 (pbk)  a658.562bROS  aRoss, Joel E.  aTotal quality managementbtext, cases and readings  aNew YorkbSt. Luciec1999  axv, 550 p.b: ill.c; 23 cm.  aIncludes index.  aManagementaQuality managementvQuality gurusvInformation analysisvLeadershipvProductivityvReengineeringvFMS  cBK