excellence through organization-wide transformation Wakhlu, Bharat creator text New Delhi S. Chand 1994 monographic xv, 270 p. : ill. ; 23 cm. Includes index. Quality management Management sciences Organizational performance Product development Customer orientation Strategic planning Leadership Services FMS RSBM 658.4013 WAK 9788121928663 (pbk) 8121928664 (pbk)