TY  - BOOK
AU  - Wakhlu, Bharat
TI  - Total quality: excellence through organization-wide transformation
SN  - 9788121928663 (pbk)
U1  - 658.4013 
PY  - 1994///
CY  - New Delhi
PB  - S. Chand
KW  - Quality management
KW  - Management sciences
KW  - Organizational performance
KW  - Product development
KW  - Customer orientation
KW  - Strategic planning
KW  - Leadership
KW  - Services
KW  - FMS
KW  - RSBM
N1  - Includes index
ER  -