TY - BOOK AU - Schiffman, Leon G TI - Consumer behavior SN - 9789353069834 (pbk) U1 - 658.8342 PY - 2019/// CY - Noida PB - Pearson India Education Services Pvt. Ltd KW - Management science KW - Behavior management KW - Consumer behavior KW - Customer research KW - Market surveys KW - Social media KW - Marketing KW - RSBM KW - FMS N1 - Includes glossary, bibliographical references and index ER -