00459nam a22001217a 4500020002400000082001700024100003000041245002900071260005300100300003400153500005100187650009900238  a9788131732625 (pbk)  a658.562bCHA  aCharantimath, Poornima M.  aTotal quality management  aNoidabDorling Kindersley (India) Pvt. Ltdc2015  axix, 587 p.b: ill.c; 23 cm.  aIncludes bibliographical references and index.  aQuality managementvStrategic planningvBusiness processvQuality conceptsvQuality gurusvFMS