Kincaid, Judith W. <br/><br/>
Customer relationship management  getting it right! 

 - Noida  Pearson India Education Services Pvt. Ltd  2006 
 - xxvii, 480 p.  : ill.  ; 23.5 cm. 
<br/><br/> Includes glossary, appendices and index. 
<br/><br/><label>ISBN: </label>9788177581348 (pbk) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations management--Business computer program--Infrastructure components--Customer relationship--Project managing--FMS
<br/><br/><label>Dewey Class. No.: </label>658.812  / KIN