TY  - BOOK
AU  - Kincaid, Judith W.
TI  - Customer relationship management: getting it right!
SN  - 9788177581348 (pbk)
U1  - 658.812 
PY  - 2006///
CY  - Noida
PB  - Pearson India Education Services Pvt. Ltd
KW  - Customer relations management
KW  - Business computer program
KW  - Infrastructure components
KW  - Customer relationship
KW  - Project managing
KW  - FMS
N1  - Includes glossary, appendices and index
ER  -