TY  - BOOK
AU  - Summers, Donna C. S
TI  - Quality management: creating and sustaining organizational effectiveness
SN  - 9789332551855 (pbk)
U1  - 658.562 
PY  - 2015///
CY  - Noida
PB  - Pearson India Education Services Pvt. Ltd.
KW  - Quality control
KW  - Management
KW  - Organizational behavior
KW  - Project management
KW  - Benchmarking
KW  - Leadership
KW  - Business
KW  - RSBM
KW  - FMS
N1  - Includes glossary, appendices, bibliographical references and index
ER  -