00501nam a22001217a 4500020002400000082001500024100002800039245003600067260004800103300003200151500002000183650017600203  a9788131401989 (pbk)  a658.3bENA  aS Jaya Krishna (editor)  aIT-enabled workforce management  aHyderabadbThe ICFAI University Pressc2006  ax, 207 p.b: ill.c; 23 cm.  aIncludes index.  aComputer scienceaPersonnel managementvEffect-Technological innovationsvWorkforce managementvInformation technology vEnhancing businessvCall centersvLabor supplyvFC