@book{26741,
	author = {Fizza Asif (22396)},
	title = {The impact of employee emotional capabilities on customer loyalty with the mediating role of rapport and trust},
	publisher = {(unpublished) },
	year = {2018},
	address = {Islamabad},
	note = {Submitted in partial fulfillment of the requirement for the degree of Master of Science in Marketing to the Faculty of Management Sciences}
}