Fizza Asif (22396) <br/><br/>
The impact of employee emotional capabilities on customer loyalty with the mediating role of rapport and trust 

 - Islamabad  (unpublished)   2018 
 - vi, 89 p.  : ill.  ; 30 cm.  +CD 
<br/><br/> Submitted in partial fulfillment of the requirement for the degree of Master of Science in Marketing to the Faculty of Management Sciences  Includes bibliographical references and appendix.  Thesis supervisor: Muhammad Hassan Zia 
<br/><br/>Thesis (MS)--Riphah International University, 2019 
<br/><br/><br/>English 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing--Emotional Capabilities--Consumer loyalty--Emotional competence--Trust--FMS
<br/><br/><label>Dewey Class. No.: </label>658.84  / FIZ