00830nam a22001697a 4500040003600000082001600036100002300052245011500075260003600190300003700226500014300263500005400406500004300460502005500503546001200558650009000570  cRiphah International University  a658.84bFIZ  aFizza Asif (22396)  aThe impact of employee emotional capabilities on customer loyalty with the mediating role of rapport and trust  aIslamabadb(unpublished) c2018  avi, 89 p.c; 30 cm.b: ill.e+CD  aSubmitted in partial fulfillment of the requirement for the degree of Master of Science in Marketing to the Faculty of Management Sciences  aIncludes bibliographical references and appendix.  aThesis supervisor: Muhammad Hassan Zia  aThesis (MS)--Riphah International University, 2019  aEnglish  aMarketingvEmotional CapabilitiesvConsumer loyaltyvEmotional competencevTrustvFMS