TY  - BOOK
AU  - Fizza Asif (22396)
TI  - The impact of employee emotional capabilities on customer loyalty with the mediating role of rapport and trust
U1  - 658.84 
PY  - 2018///
CY  - Islamabad
PB  - (unpublished) 
KW  - Marketing
KW  - Emotional Capabilities
KW  - Consumer loyalty
KW  - Emotional competence
KW  - Trust
KW  - FMS
N1  - Submitted in partial fulfillment of the requirement for the degree of Master of Science in Marketing to the Faculty of Management Sciences; Includes bibliographical references and appendix; Thesis supervisor: Muhammad Hassan Zia; Thesis (MS)--Riphah International University, 2019
ER  -